In recent years, SIP (Session Initiation Protocol) trunking has become a popular communication option for many businesses. After all, SIP trunking comes with a lot of advantages over the use of traditional phone lines, including lower operating costs. Selecting the right SIP trunking provider for your business, however, can be difficult, especially if you don’t have an adequate background in cloud communications.
So, before you hop on the SIP trunking train, here are a few things you should look for in a provider:
Businesses use SIP to get telephone services and unified communications to SIP-enabled PBX (private branch exchange). Traditional PRI (Primary Rate Interface) lines are sold in increments of 23, while SIP trunks can be bought one at a time. SIP trunking provides flexibility when it comes to adding channels or increasing bandwidths. This way, you only have to pay for what you need and yet, you have the freedom to change your solution to meet the evolving requirements of your growing business. So, look for a provider that can help you plan for these needs and has the tools to make sure you can scale up or down easily.
As mentioned, SIP trunking brings substantial cost savings to its users. So, it is a definite red flag if the provider is not upfront about their fees or charges excessively for services that other providers offer at no extra cost. Instead, find a company that provides a straightforward, simple pricing structure. Make sure you understand all the fees, including the monthly costs for each channel or trunk and setup fees.
Reliable Customer Support
If you find several providers that offer similar advantages, zero in on their customer support. Find out if they have a reliable, knowledgeable support team that can assist with urgent concerns. After all, you want to be sure that if problems do arise, your provider can help you to get your SIP trunks back on track, in no time.
Other than the things mentioned above, it is also a great sign if the provider offers additional features, such as audio conferencing and voicemail services. Just make sure to find a company that offers supplementary services that can be greatly beneficial to your business operations.